Libraries are notified in the Activity and Status area of the DOCLINE Home page when DOCLINE or Loansome Doc requests are awaiting receipt. Awaiting receipt indicates that a request has routed to your library based upon the borrower's routing instructions, your holdings, your supported delivery methods, your EFTS membership, and your supported services (supplying Color Copy, Rush, and Urgent Patient Care requests).
Requests are "receipted" by clicking on the link in the Activity and Status area or by navigating to the Receipt page through the DOCLINE menu - Requests, then Receipt. Receipting a request indicates to the system and the borrower that you have viewed and acknowledged the interlibrary loan request.
For Normal service level requests, potential lenders have one (1) business day to receipt a request and three (3) business days to update a request after receipting it before DOCLINE will automatically remove it and route to another potential lender.
For Rush and Urgent Patient Care requests, potential lenders must receipt a request the same day, and have one (1) business day to update a request after receipting it before DOCLINE will automatically remove it and route to another potential lender.
Libraries can view a request without receipting it by navigating to Status/Cancel. Search by DOCLINE / Lend / All. The requests that have not been receipted will be listed under the Action column as "New," "Rerouted TTA", or "Rerouted Online".
NLM encourages the timely receipt of requests. Doing so provides a more accurate picture of active requests, which benefits all users of the system as both borrowers and lenders get an accurate status of requests. Timely receipting also prevents unnecessary rerouting of requests via Time-triggered Actions.