DOCLINE system actions (Time-Triggered Actions)

Several time-triggered actions occur automatically in DOCLINE, based on the service level of the request (Normal, Rush, Urgent Patient Care) and length of time an ILL request is in the system and the action that has been taken on it.

For Normal Requests:

• An ILL request must be receipted by the lending library to which it was routed within one (1) business day.
• If a request is not receipted by 12:05 AM on the day following its routing to the lender, DOCLINE removes the request from the lender and routes it to another potential lender.
• On the second working day after an ILL request is receipted, DOCLINE issues a reminder message to the potential lender that there is one more day to update a request. This notification appears under Status and Activity on the DOCLINE Home page.
• If an ILL request is received but not acted upon within three (3) working days, DOCLINE automatically routes the request to another potential lender. On the third day, the system displays the number of hours remaining before the request is rerouted on the Status/Cancel page.
• Note: Weekends are not counted in the calculation of days.  Only Monday - Friday (Eastern Time) count as business days, excluding the holidays listed below.

For Rush and Urgent Patient Care Requests:

• A Rush or Urgent Patient Care request must be receipted by the lending library on the same day the request routed to the potential lender.
• If a request is not receipted on the same day it routes to the lender, DOCLINE removes the request from the lender and routes it to another potential lender at 12:05 AM the following morning.
• On the day after a Rush or Urgent Patient Care request is receipted, DOCLINE issues a reminder message to the potential lender that there is one more day to update a request. This notification appears under Status and Activity on the DOCLINE Home page.
• If a request is received but not acted upon within one (1) business day, DOCLINE automatically routes the request to another potential lender.
• Note: Weekends are not counted in the calculation of days.  Only Monday - Friday (Eastern Time) count as business days, excluding the holidays listed below.

For Loansome Doc Requests:

• Loansome Doc orders not updated in Lend or transferred in Borrow, expire after forty (40) calendar days, and remain in the system an additional forty (40) calendar days.

1. • New Year's Day - January 1
   • Memorial Day - Last Monday in May
   • Independence Day - July 4
   • Labor Day - First Monday in September
   • Thanksgiving Day - Fourth Thursday in November
   • Christmas Day - December 25

The following U.S. federal holidays count as business days for time-triggered actions because many libraries are open:

• • Martin Luther King, Jr.'s, Birthday - Third Monday in January
  • Presidents' Day - Third Monday in February
  • Columbus Day - Second Monday in October
  • Veterans' Day - November 11

Note: When one of these holidays falls on a nonwork day (Saturday or Sunday) - the holiday is usually observed on Monday (if the holiday falls on Sunday) or Friday (if the holiday falls on Saturday).