United States National Library of Medicine National Institutes of Health

Rejection of an ILL Request

The National Library of Medicine (NLM) receives most Interlibrary Loan requests through DOCLINE, our automated interlibrary loan (ILL) request and referral system. DOCLINE participants should submit requests to NLM through DOCLINE. Libraries outside the DOCLINE network, that cannot locate material elsewhere, must use the American Library Association (ALA) or the International Federation of Libraries Association (IFLA) ILL form. Emailed requests must include all information in the ALA or IFLA form. Send to: custserv@nlm.nih.gov; Subject: ILL Request.

Non-DOCLINE requests must be legible; contain complete bibliographic citations; your institution's NLM assigned library identification number (LIBID); and, unique identifiers from NLM databases (PubMed or LocatorPlus), or from OCLC.

All ILL requests must include the authorizing person's name. Requests for copying must contain applicable copyright compliance indicator: Check CCG - complies with Section 108(g) 2; or CCL - complies with terms of the U.S. Copyright Act.

Your request was returned for the reason(s) checked:

___Your Library should send using DOCLINE
___Copyright Compliance Indicator of CCG or CCL
___Cost (Request max cost less than NLM’s charge)
___Request illegible
___Authorization needed
___Citation incomplete/incorrect
___Authorization Not Indicated
___Other
___*Not in NLM Collection
___Missing Libid. On future requests, please reference: __________

*If resubmitting a request for an item not in the NLM collection, DOCLINE participants should select No for 'Route to NLM' on the routing instructions screen. Non-DOCLINE participants should use local and regional libraries for these requests.

If you experience problems using DOCLINE, please contact your Regional Medical Library (RML) at 1-800-338-7657 or contact NLM by e-mail to custserv@nlm.nih.gov or phone at 1-888-findnlm(346-3656). For more information about DOCLINE, including eligibility guidelines, visit the DOCLINE® System page (http://www.nlm.nih.gov/docline/newdocline.html). For questions about specific NLM requests, please contact the Collection Access Section by submitting the Contact ILL form (https://docline.gov/docline/help/contact_nlm/ill_web_form.cfm) or send an e-mail to custserv@nlm.nih.gov.

Last reviewed: 22 September 2008
Last updated: 22 September 2008
First published: 12 May 2006
Metadata| Permanence level: Permanence Not Guaranteed