Skip Navigation Bar
 

FAQ
DOCLINE -- Temporary Library Deactivation


Question: How do I temporarily deactivate my DOCLINE account?


Answer:

Libraries that will be closed for two or more consecutive working days can request temporary DOCLINE deactivation by completing the Out of Office form in DOCLINE. 

Place your request by following these steps:

  1. Select Institutions from the DOCLINE main menu.
  2. Select Update <LIBID> where <LIBID> is your institution's LIBID.
  3. Click Out of Office on the institution navigation bar.
  4. Enter the beginning date when requests should not route to your library. (format must be MM-DD-YYYY)
  5. Enter the date when requests should resume routing to your library.
  6. Click REQUEST APPROVAL.

Note:  Out of Office requests require approval to ensure that RMLs are aware of the status of libraries in their regions. Please set your Out of Office dates in advance if possible to ensure enough time for RML review and approval.

The message "Out of Office request is awaiting RML approval" will appear in the "Activity and Status" area of your Home page.  Once RML approval occurs, the library status is changed to "Temporarily Not Receiving Requests" or the future Out of Office time span is queued to be implemented by Time-Triggered Actions.

Temporary deactivation prevents DOCLINE requests from routing to your library. However, Loansome Doc patrons can still place requests if a resume date is provided; although Patrons are warned that their requests may not be acted upon until that date. If you do not provide a resume date, patrons will not be able to place Loansome Doc requests with your library.

Note: On the last day your library is active, please process as many requests as possible as 'Filled' or 'Not Filled'.  At the end of the day, please receipt any new requests and process all outstanding requests as 'Not Filled' so they will immediately route on to the next potential lender.

You may contact your Regional Medical Library at 1-800-338-7657 in the United States or 1-800-668-1222 in Canada. Within DOCLINE, select Contact Us from the top menu and click "Contact Your RML" from the Contact DOCLINE page. You can also click "Contact Your RML" from the DOCLINE system page which is located at http://www.nlm.nih.gov/docline.

A list of Regional Medical Libraries and the areas served by each is located at National Network of Libraries of Medicine which is available at http://www.nlm.nih.gov/nno/nnlmlist2.html.


Related Questions:
Can my Loansome Doc patrons send me requests if my DOCLINE status is temporarily inactive?
How Does Routing Work?

Return to the list of DOCLINE FAQs | Return to the list of NLM FAQs
http://www.nlm.nih.gov/services/doc_deactivate.html