United States National Library of Medicine National Institutes of Health

DOCLINE® FAQ
Identify Rush and Urgent Requests

Question: How do I identify the rush and urgent requests I have to fill?

Answer:

Rush and Urgent Patient Care requests are referred to as Special Handling requests in DOCLINE, reflecting their need for a separate work flow from normal ILL requests.

Messages: Special Handling requests have separate messages in the Status and Activity area of the Home page for awaiting receipt, and removed for non-action. The other Home page messages include an indication of how many of the requests are Special Handling.

Receipt: On the DOCLINE receipt, the service level of Rush or Urgent Patient Care is indicated in the header area - just above the citation data.

Status/Cancel: Lenders can see which pending requests are Special Handling by the red asterisk in front of the request number. Click on the request number to view the request.

Note: Rush and Urgent Patient Care requests must be receipted the same day, and updated within one (1) business day after receipt to avoid rerouting by Time-Triggered Actions.

Related Questions:
How does routing work?
How does Time-Triggered Actions work?
What are Special Handling requests?

Return to the list of DOCLINE FAQs | Return to the list of NLM FAQs
http://www.nlm.nih.gov/services/doc_id_rush_urgent.html.html

Last reviewed: 20 November 2009
Last updated: 17 September 2008
First published: 28 March 2006
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