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FAQ
DOCLINE -- Loansome Doc Patron Requests When Inactive


Question: Can my Loansome Doc patrons send me requests if my DOCLINE status is temporarily inactive?


Answer:

If a library is set to "temporarily inactive" and has input a resume service date on the Out of Office form, then the Loansome Doc user would receive a warning message saying that the "library is not processing requests until (resume service date). Please contact library with any questions at (LD contact's phone number)." After viewing the warning message, the user can choose to continue with the order. The user receives the same message during registration if they select your library. They are given the opportunity to complete registration, or select another library.

If the library does not provide a resume service date, then the Loansome Doc user is prevented from ordering with the message: "Library is not currently processing requests. Please contact library with any questions at (LD contact's phone number)." The same message displays during registration if users select the library and they will be unable register with that library.


Related Questions:
How do I display a list of my Loansome Doc patrons?
How do I temporarily deactivate my DOCLINE account?
How do I transfer a Loansome Doc request?

Return to the list of DOCLINE FAQs | Return to the list of NLM FAQs
http://www.nlm.nih.gov/services/doc_ld_request_inactive.html