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FAQ
DOCLINE -- Ship to Patron


Question: How do I ship a request to a patron but have it billed to my institution?


Answer:

The DOCLINE Delivery Address in Borrow requests can be modified when placing requests without affecting the default delivery address stored in your institution record. 

To change the Delivery Address when placing a request, replace your institution's delivery address with the patron's, then click Finish. The billing address shown on a request always comes from the Billing Address in your institution record.

If the patron makes such requests often, you might consider asking them to register as a Loansome Doc patron. Instructions for LD registration can be found at: http://www.nlm.nih.gov/pubs/factsheets/loansome.doc.html


Related Questions:
How do I prevent a request from routing to NLM?
What are the advantages of document delivery via the Web?
Which borrow method should I use?

Return to the list of DOCLINE FAQs | Return to the list of NLM FAQs
http://www.nlm.nih.gov/services/doc_ship_to_patron.html