DOCLINE - - Special Handling Requests
Question: What are Special Handling Requests?
"Special Handling" requests consist of items with a "Service Level" of Rush or Urgent Patient Care, and also Color Copy requests.
Since these items generally require a separate work process to handle the expedited requests and color reproduction, "Special Handling" requests are indicated in the Status and Activity messages on the DOCLINE Home page.
Rush and Urgent Patient Care requests must be receipted the same day, and updated within one (1) business day after receipt to avoid rerouting by Time-Triggered Actions. Libraries that offer Rush or Urgent Patient Care service should consider using the Lend Alert feature that sends an email notification each time a new request routes to a library.
- Related Questions:
- How does routing work?
- How does Time-Triggered Actions work?
- How do I identify the Rush or Urgent requests I have to fill?
- How can I get an email alert when a request routes to my library??