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FAQ
DOCLINE - - Special Handling Requests


Question: What are Special Handling Requests?


Answer:

"Special Handling" requests consist of items with a "Service Level" of Rush or Urgent Patient Care, and also Color Copy requests.

Since these items generally require a separate work process to handle the expedited requests and color reproduction, "Special Handling" requests are indicated in the Status and Activity messages on the DOCLINE Home page.

Rush: Same day delivery. Request will reroute if not receipted the same business day.  Receipted request will reroute if not acted upon in 1 business day.

Urgent Patient Care: Process and ship immediately. Lenders should check for Urgent requests at least every 2 hours. Request will reroute if not receipted the same business day. Receipted request will reroute if not acted upon in 1 business day.

Libraries offering Rush or Urgent Patient Care service should consider using the Lend Alert feature that sends an email notification each time a new request routes to a library.


Related Questions:
How does routing work?
How does Time-Triggered Actions work?
How do I identify the Rush or Urgent requests I have to fill?
How can I get an email alert when a request routes to my library??

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http://www.nlm.nih.gov/services/doc_special_handle.html