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FAQ
DOCLINE -- Time-Triggered Actions


Question: How does "Time-triggered Actions" work?


Answer:

Time-triggered Actions are a function of the DOCLINE program designed to move requests through the system based upon the Service Level (Normal, Rush, Urgent Patient Care) without delays caused by non-receipt or non-action on the part of the lender.

The Time-triggered Actions program runs from 12:05 AM to 12:15 AM, Eastern Time (ET), Monday through Friday. When the Time-triggered Action program runs at 12:05 AM, DOCLINE determines which libraries have requests to receipt and requests to update.

Receipt

Libraries have one day to receipt a Normal request. If requests are routed to a library during the day, they should be receipted. However, the requests will still be available for receipt the next day because DOCLINE will begin counting the one (1) day effective 12:05 AM the next morning. Requests that are not receipted by 12:05 AM the following day will be rerouted to another lender.

Below is an example for a Normal request:

On Tuesday morning a library receipts all of its requests. Around 3:00 PM, two new requests are routed to the library. The two requests routed to the library during the late afternoon on Tuesday, will remain there on Wednesday. If they are still unreceipted by 12:05 AM Thursday, they will be removed for non-receipt and routed to another potential lender by Time-triggered Actions.

Libraries must receipt a request with a service level of Rush or Urgent Patient Care the same day it routes to the lender. Requests that are not receipted by 12:05 AM that same night will be routed to another lender.

Below is an example for a Rush or Urgent Patient Care request:

At noon on Tuesday, a library receipts all of its Rush and Urgent Patient Care requests. Around 3:00 PM, two new Rush requests are routed to the library. If they are still unreceipted by 12:05 AM Wednesday, they will be removed for non-receipt and routed to another potential lender by Time-triggered Actions.

Lend

Libraries have three (3) days to update a Normal request. The day a library receipts the request is day zero. DOCLINE will begin counting day one (1) effective 12:05 AM the next morning.

Below is an example:

On Monday - a Normal request is receipted, it is counted as DAY ZERO
At 12:05 AM (ET) Tuesday - it is DAY ONE
At 12:05 AM (ET) Wednesday - it is DAY TWO
At 12:05 AM (ET) Thursday - it is DAY THREE

If the request has not been updated by 12:05 a.m. (ET) Thursday, then the library receives the message "xx number of requests will be removed overnight if not acted on today"

At 12:05 AM (ET) Friday - it is DAY FOUR
If the request has not been updated by 12:05 AM (Eastern Time), it is rerouted to another lender.

Libraries have one (1) day to update a Rush or Urgent Patient Care request. The day a library receipts the request is day zero. DOCLINE will begin counting the one (1) day effective 12:05 AM the next morning.

Below is an example:

On Monday - a Rush or Urgent Patient Care request is receipted, it is counted as DAY ZERO
At 12:05 AM (ET) Tuesday it is counted as DAY ONE

If the request has not been updated by 12:05 AM (ET) Tuesday, then the library receives the message "## requests will be removed overnight if not acted on today"

At 12:05 AM (ET) Wednesday - it is DAY TWO
If the request has not been updated by 12:05 AM (Eastern Time), it is rerouted to another lender.

Important note:

Users should avoid receipting and updating requests between 12:05 AM - 12:15 AM (ET), while the system is running Time-triggered Actions.

HOLIDAYS
Time-triggered Actions do not run on the following U.S. holidays:

  • New Year's Day - January 1
  • Memorial Day - Last Monday in May
  • Independence Day - July 4
  • Labor Day - First Monday in September
  • Thanksgiving Day - Fourth Thursday in November
  • Christmas Day - December 25

Time-triggered Actions do run on the following U.S. federal holidays because many libraries are open:

  • Martin Luther King, Jr.'s, Birthday - Third Monday in January
  • Presidents' Day - Third Monday in February
  • Columbus Day - Second Monday in October
  • Veterans Day - November 11
When one of these holidays falls on a non-work day (Saturday or Sunday) - the holiday is usually observed on Monday (if the holiday falls on Sunday) or Friday (if the holiday falls on Saturday).

Note: Requests routed to the National Library of Medicine are not affected by Time-triggered Actions.


Related Questions:
DOCLINE Help: Service Level
How does routing work?
What do the Status Codes and Rejection Reason Codes mean?

Return to the top | Return to the list of DOCLINE FAQs | Return to the list of NLM FAQs
http://www.nlm.nih.gov/services/doc_time_triggered_actions.html