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FAQ
Document Delivery/ILL -- Customer Service


Question: How can I contact NLM's customer service staff?


Answer:

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General questions about interlibrary loan from NLM should be submitted on our customer service form. NLM customer service staff may be reached by phone at: 1-888-FINDNLM (1-888-346-3656).

Problems with or questions about a specific ILL request filled by NLM should be sent via our Report a Problem with ILL Requests Filled by NLM. NLM ILL staff may be reached at: 301-496-5511.


Related Questions:
What should I do if my document is missing pages?

Return to the list of ILL FAQs | Return to the list of NLM FAQs
http://www.nlm.nih.gov/services/ill_contact_custserv.html