Welcome everyone.
I'm Sarah Helson and I'm a librarian here
at the National Library of Medicine.
I'm also the team lead for the LinkOut for Libraries Program.
I'm here with Pete Seibert and Kate Majewski
who will be manning the chat and
helping to answer some of your questions today.
Today I'm going to be talking about the different services of LinkOut,
how to troubleshoot some of your
problems for your service and
how to reach out to us and get help.
I wanted to start today with
this diagram to show you the
relationship and the scope of
the entire LinkOut puzzle.
At the center of everything is
the library and their users, so
they are able to get support
from the three other aspects of
this program.
You have the National Library of Medicine,
the National Network of Libraries of Medicine or NNLM, you also have
the vendors.
So at NLM, we have the LinkOut
for Libraries team and as well as the
developers of the entire LinkOut
program at NCBI.
Any question that comes in from
a library is going to be
directed to the LinkOut for
libraries team which consists of
myself as well as three other team members.
So if you've ever written to us
and think I keep talking to the
same person over and over again,
you probably are.
There's only so many of us here
so we end up answering a lot of questions.
We do all of the account set up as well as support and training for LinkOut.
Any questions that come in from publishers or about the
publisher Icons that you see in
PubMed are directed to NCBI.
And then the National DOCLINE Coordination Office which is
part of the NNLM, is also
available to answer some basic
LinkOut questions.
And the vendors, they are the
ones providing you with your
subscription, and because of
that, you're able to reach out
to them for help as well.
So let's jump right into what is
LinkOut for Libraries?
At the very basic level, LinkOut for libraries allows the
libraries to share your online and print holdings
with your users.
Those links are going to appear in PubMed as icons you click on.
They will allow you to get to
immediate access to the full text through your
own subscriptions or a method to
order the article or the
location for the print journal
in the form of call number information.
So the real benefit of this is
this allows you to leverage the
PubMed search to retrieve your own resources.
You're already paying for these subscriptions.
This just means that you're able
to go straight from PubMed out
to your own subscriptions.
What does LinkOut look like?
This is a basic PubMed citation. I'm sure you've seen this before.
Currently we're in the abstract view.
You do need to be in the
abstract view to see the Icons.
Up in the upper right corner you
can see that there are two icons there.
The first is a publisher Icon,
JAMA in this image, and that is
for the full text or the free
full text that's been supplied
by the publisher.
The next Icon that you see there
is the library icon.
In this instance it's from Yale
University.
So this is coming from the
LinkOut for Libraries service.
What citations it appears on will depend on the service and
holdings that have been
indicated by the library.
Just think of that icon as your access point to
the resources.
It's not going to indicate the
type of service that you have
and isn't necessarily even going to go directly
to the article.
You may end up going through a
landing page or authentication system
or you're going to go to an
ILL form.
At the very bottom of the page
here, you can also see the line
that says LinkOut More Resources.
This area below the abstract
will show you additional ways to get the full text.
Only one publisher Icon will be shown.
But if multiple vendors have supplied
full text links for a citation, they are going to be displayed down here.
you can see additional resources
such as resources from MedlinePlus
such as the link to information on pancreatic cancer, to other
NCBI databases, institutional repositories, chemical information and more.
There's going to be a list of
libraries that are have the
citation in their holdings, with
that LinkOut holdings option.
One quick note with this is that
is only LinkOut and
LinkOut Local libraries, not Outside Tool.
I'm going to cover those
services more in just a minute.
So let's say that you've decided
I think LinkOut sounds kind of interesting.
What do I do now?
How do I get my Icon on the
citation?
Where do I even start?
This is a diagram to show the
entire LinkOut process as a whole.
It's going to start with you
deciding how you want your Icon
to be shown in PubMed.
Do you want to see it on all citations?
Or do you want to see it on just the citations
where you know you have access
to that full text?
And that initial decision is
going to help you decide which
service it is you would like to
register for.
The next step is that registration process.
It does differ between our three different services.
All of the instructions are online and then just
send us that information
and them we'll set it up for you.
The next step is to set your holdings.
So I've said holdings a couple
times, but what this really is
saying is you're telling us what you are subscribed to.
Typically it's going to be in some form of journal and date range.
The options for this are a
manual entry in our Submission Utility interface,
through a link resolver where you'll set the
holdings through a vendor portal
or you can do it through an
XML file.
The next step is to activate your
icon in PubMed.
There are a couple ways to do
this.
The first is through a special
URL that we'll help you set up
or through myNCBI.
Once you've done that,
when you click on that URL,
or go through it,
that's going to put that icon in your browser as a cookie.
Every time you go into PubMed,
we want you to put that cookie
on your browser so you're always
going to see your library's icon.
Once you get
to that PubMed citation,
you'll be able to see your library's icon
and when you click on that
that'll take you out to that article.
whether it's the full text,
the ILL form or the
location of the print holdings.
so I talked briefly about the three services or just kind of
mentioned them it.
Our three services are
LinkOut via Submission Utility, also
known as just LinkOut.
If someone writes in and says I've got this
LinkOut service, we're going to
assume this is what you mean.
It is just your holdings.
Just the journals that you have access to.
We're going to figure out what
those are based on what you put
into the Submission Utility interface or
based on an XML file provided for
you by a vendor.
With Outside Tool, the big defining feature of that every single
citation is going to have your
Icon on it.
You will always see your icon in PubMed.
With LinkOut local you're just
going to see an Icon on your
holdings and that's because
you're giving us an XML file
that you generated locally.
So with LinkOut via Submission Utility,
or just LinkOut,
This is just your holdings.
That means anytime you see your icon,
you know that you're going to be able to get
to that full text.
You're going to either manually
enter all of those holdings
in our interface called the Submission Utility
and I'll show you that in a little bit,
or you're going to have that
supplied to you by a vendor.
These vendors are EBSCO, Ovid, ProQuest, Serials Solutions and TDNet,
they only have a couple vendors who do this
we do have a list of that
online.
So typically the vendor will
then send these to us on some
regular schedule that they
predetermined.
Typically it's going to be
either monthly or weekly.
Unfortunately that means that
with these files they are not
actually shown in this
submission utility and that
means the library isn't going to be able to
edit them.
That's something to be aware of.
So when the vendor is sending a file for you
that means that you'll be able to see
that, yes, you are sending a file,
but you aren't going to be able to see the list of holdings that you have.
One thing to note with that, is that we've heard
from libraries saying that my
vendor said I can do a one-time
submission from them and I'll go
in and edit all of those
afterwards.
That's not the way it works.
They can send a file one time
but after that the library
will need to go and either manually
enter all of their holdings
again or ask to supply a new
file because they are not able
to see that file and edit it.
So one more thing about LinkOut
is that because we do have a way
to create a list of all of your
holdings because you've either
manually entered it or it's in a file,
it means that we can take that information and
make a filter for it in myNCBI.
So when you are searching PubMed, you can
narrow it down to just the holdings that you have.
So registration for this is incredibly simple.
All we really need is your basic
information, what's your
library's name and contact info
because that's really just the
basics of what we need.
So with Outside Tool, like I said
with this, you're going to see
an Icon on every single citation in PubMed.
That means you aren't going to have to hunt for it.
When you see our Icon, you can
click on that to get to the full
text, this means they are not
going to have to wonder why do I
see it on one citation but not another.
With this they will always see it.
We also use a link resolver for
outside tool which means this
link resolver is provided to us
and we simply put that on the
Icons in PubMed.
That link must point to either
the full text of the article,
the pre-filled ILL form or a catalog record.
The reason behind this is you've
got your link on every single
citation in PubMed but no
library is going to have access
to the full text on all 27
million citations.
That's not going to happen.
Therefore in order for you to
get to that full text, we need
you to have that pre-filled ILL form.
So with this, because I said
that all we really need for this
is just that link resolver, that
means all your holdings are
managed in an outside system.
We never see any of your
holdings for this.
However, it does make your
registration process a little
simpler because all we need to
do is test out your link
resolver and make sure it is
going to that full text or the
pre filled ILL form.
It will take a couple days to
process it but it's fairly
painless.
And then our last service is LinkOut Local.
This is also only going to put
an Icon on your holdings.
So just the journals that you've
said you have a subscription to.
This is also going to use a link
resolver but it is also going to
use an XML file, so it's a
little bit of a combination.
With this link resolver that's
going to go to the bottom of the
XMLfile and direct the users
out to that full text.
So with this holdings file, we
are going to ask that you update
this -- we prefer that you
update it as soon as you have
made a change to your holdings
but it does need to be updated
on an annual basis at the very
minimum.
An ILL form is not required for
this, even though we're asking
you to use a link resolver.
The Icon will only be placed on
your holdings so we don't expect
everything to have -- we don't
expect you to need that ILL form.
And then the last thing to note
with this is the registration requirements.
So this is a -- we do have some
stricter requirements for this.
It is not a simple process or a
short one either.
With LinkOut local we will ask
you to send in your XML files
and then we're going to go over
them and make sure everything is in order.
So no duplicate ISSNs or duplicate date ranges
And we're going to be checking those
and running them through our validator.
We do tell people to plan on
several months for this.
The longest setup that I've
heard with this was a year.
So here is a basic table to give
you an idea of how these
services compare.
So our basic attributes are put
out here.
So we've got with the LinkOut via
Submission Utility you're going to update
your holdings in the Submission Utility.
Outside tool, you're going to be
updating those in something
outside of our service.
It's going to be done with your
link resolver and with that
vendor who is providing that.
And then lastly with LinkOut Local you're going
to be uploading XML files to our FTP site.
As you can see here, we also
have an Icon on every citation
just for outside tool.
But with LinkOut via Submission Utility and LinkOut Local you're
not going to see an icon on every citation.
We only require a link resolver
for Outside Tool and LinkOut Local
But there's a little caveat with
that no that requires link
resolver for LinkOut via Submission Utility, and
that's because if you have a vendor
supplying a file on your behalf,
that file is going to include a
link resolver, so it's not a
requirement for the service itself.
And then for the last row here you can see that
we are able to create a filter
in MyNCBI for both LinkOut via Submission Utility and LinkOut Local.
so now we've talked about these
are the three services that we have.
The next step is to figure out
how do we see the Icons?
There are two ways to do this.
The first is through a specialized URL.
That's going to be customized a
little bit differently based on
the service that you have set up.
So for LinkOut or LinkOut Local
You're going to use the ending
holding equals and your LinkOut user name.
With Outside Tool you're going to use
Otools equal and that user name.
When you use these URLs, that's going to
trigger that browser cookie to say every time you're in PubMed
these are the settings that you
should be seeing.
This is where you should see
that Icon.
And then the other option to do this is through myNCBI.
You can do this through a personal account,
and you'll see this every time you are
logged into your account
or you can do this through a shared account.
So set up an institutional
account where you set settings
that are shareable with others.
You're still going to need a
special URL for this and that's
shown here, but the difference
is you're going to use your
myNCBI user name there and not your
LinkOut user name.
If someone does have personal
settings for myNCBI, those will
overwrite any shared settings
that they are trying to use.
So we tell libraries that you
can determine what works best for
you in terms of how to see your
Icons, but you need to remember
to tell your users always use
the same way to get there.
So we typically remember that
you use the special URL and that
you click that every time you
want to go into PubMed.
All right.
So we're going to change gears
just a little bit here and we're
going to do a demonstration.
So we're going to exit out of my
power point.
And so we're going to take a
look at how to activate these
Icons in myNCBI.
So I'm in PubMed right now and
I'm already signed into my
personal myNCBI account.
So I'm going to open myNCBI and
I'm going to get this
main landing page.
It may look vastly different and
that's just because this page is
customizable and you can move
around the portlets.
If I wanted to see a LinkOut
Icon or LinkOut local Icon, I
would do that through the
filters area.
So add that in, I'm going to go
to the manage filters option,
and then you can see here I've
got a list of my current PubMed
filters and on the right side
I've got to browse search for
PubMed filters search area.
I'm going to click LinkOut and I
can either open this libraries
area and search for the
library this way or what I
recommend is to just type in the
search terms for your library.
So for my example, I'm going to use Johns Hopkins.
Spelled that wrong.
And then just click search.
So now I have the option here to
add in these filters.
So the first option is for a
filter and I've mentioned before
that we can create a filter for
LinkOut and LinkOut local
libraries and that is something
I can add that into my custom
filters just by checking this
box.
This link icon option here,
that's what's going to put your
library Icon on the citations in PubMed.
So we're going to check that as well.
So now you can also see over
here that they've added these
two filters to my filter list
and that got that standard
filter and also the Icon as
well.
If I wanted to add an Outside Tool
instead, I can go back to
myNCBI.
Then I'm going to NCBI
Site Preferences.
Then down here under PubMed Preferences
I'm going to select Outside Tool.
So here let's say I'm a part of Duke Medical Center
and I want to add in that Duke Medical Center
I'm going to click D, and scroll down
until I find the one that I'm looking for. Select that
and click Save.
Now when I go back to this PubMed Preferences page,
you can see I've got Duke Medical Center Library listed here.
You can also see from my filters area
that I still have that Johns Hopkins icon.
One thing to note is that you can
activate multiple LinkOut icons
but you cannot activate more than one
Outside Tool at a time.
So now if I wanted to see how this would
look in PubMed, I could scroll down
to the bottom and click PubMed.
I'm just going to do a search
for JAMA. I'm going to tag that as journal.
I'm going to run my search.
So now you can see that I've got
this list of results and you can
also see right here I've got that Duke
Icon from their outside tool and
I also have that Johns Hopkins
university Icon from their
LinkOut service.
You can also see over on the
right in my custom filters that
I have that filter for Johns
Hopkins university.
So if I click on that I can
restrict my results so just what
is in their holdings.
So now if I wanted to say share
these settings.
Let's say this is not my
personal account but something I
set up for my institution so
that I could share these
settings.
I can do that by going back to
myNCBI.
And I'm going to go back to that NCBI Site Preferences page
And then I'm going to just click
this shared settings button.
Now I've got a pop up asking
what settings I'd like to share with others.
So I can click share filter
settings because that will share
my LinkOut library Icons.
And then I can also click to share my Outside Tool settings here.
When I click save, what I could do if I wanted
to send out a link to use these
shareable settings, I could just
use that MYNCBIshare equals option
to add on to the PubMed URL
then I just need to add in my user name here that's shown here.
I'm going to shift gears a little to talk about the
Submission Utility and give you
a tour around the place.
Now this is the log in page
for the library Submission Utility.
Any LinkOut library has access to this,
any library with a LinkOut service I should say,
so if you have LinkOut via Submission Utility,
Outside Tool, or LinkOut Local, you're
going to have access to this in some manner.
So I'm going to sign in.
Now you can see that we are in the Submission Utility.
So for LinkOut users, LinkOut libraries,
this is what you are first going to see.
This page is fairly simple,
we have a tab for PubMed,
so you can see options to edit your holdings,
both print and online,
get stats, you can export a list of your holdings.
You can also change your LinkOut icon as well.
You can see here that I don't
it says that I don't have an icon available.
But what I actually have is
I'm using the default icon
So if I click change you can see that I'm
currently just using the default icon.
You can add in a URL instead to use for
your icon, or you can upload a file.
And this is actually the option that we recommend because
we find that URLs can break
and it's much more stable to use a file.
I'm going to cancel that.
And so now if I look at this
contact info tab, you can see we
can easily edit the contact
information and for all LinkOut
service libraries we really ask
that you keep your contact
information up to date because
this is what we're going to use
to get ahold of you if something is going wrong
or to say hey something is wrong with your service
or please update something.
This is what we're going to use.
So we really prefer if you guys
can keep this updated.
And then we also have the library info tab.
So this is going to allow you to
see the library name as well as
add in a DOCLINE LIBID if you have one of
those that you can connect to your print holdings.
If I go back to this PubMed tab,
I'm going to show you what that
online holdings page looks like.
I'm going to click view or update online holdings.
You can see here this is a list of
all of the journals LinkOut has in the
system so you're able to LinkOut
to all of these journals.
If I wanted to see just the
journals I've already specified
and said, yes, I have a subscription to
these, I can link to these.
I can click this Just My Holdings option.
Now you can see I hvae a list here
saying that these are all of the
journals that I have a
subscription to.
If you had a vendor supply a file
for you, you're actually
going to see a notation right
here that are will let you know
about this.
So I'm going to switch browsers
for just a minute so I can show
you a library who does have this.
So I'm in another library's account right now,
If I click just my holdings, you
can see that there's this note
that says not including
holdings vendors sent for my library.
And that's just to let you know
that everything that you see
here isn't all of what you have
for your holdings because, like
I said before, everything from
that file is not shown in
the Submission Utility.
If I click on this link it's
going to open up a pop-up.
You can see a list of the vendors
currently sending a file on their behalf.
This library has ProQuest sending a file for them,
You can have multiple vendors
sending files, and so this is
the best way to see who it is
who is currently sending a file.
I'm going to close that.
We're going to sign out before I
accidently do anything on that
library's account and I'm going
to go back to my test account
that we have.
If I wanted to say add a
journal, let's say I just
updated some of my holdings and
now I have a subscription to the
New England journal of medicine.
I can add this into my holdings
by going back into this all option.
I see the list of everything and
I'm going to let it load, and
then I can scroll down and I can
find the area where the New
England journal of medicine
would be listed.
So I can open this up and I can
see the list of all of the
journals in this grouping.
So if I scroll down, I can then
find the New England journal of
medicine.
So when I expand this option,
now you can see that there's a
couple options here.
So there's an option for the
publisher's full text links.
That just means that this is the
publisher who is currently
supplying us with linking data.
If I selected this one it means
any time you see that JAMA Icon,
you're going to see that Icon as well.
So if I click on this, then
there are a couple more options
displayed here.
The first option is all available.
So that means that any time the
publisher is sending linking
data, we're going to create a
link on that citation.
If they are sending link in data
for 1896, then you're going is
to have an Icon on that citation from 1896.
If it's something from 2012,
you're going to see your icon on that.
So that's the best way to go if you know you
have access to everything from that publisher.
You can also use this delayed option to
set an embargo period if you have that.
So let's say you have access to almost everything
with the exception of the last 2 months or so
you could easily change that there.
You can use the subscription effective line
if you have a certain timeframe
Where you know that I have access to it from
this time to this time, this is
going to be the way you want to do that.
Let's say I know I have a
subscription for this to 1960 to
we'll go with 2005.
So now my Icon is only going to
appear on this journal between
the years 1960 and 2005.
And then lastly we have this retained for the last option.
So that just means that you're
only going to have this for the
last X number of years.
So if I said I have it for the
last ten years, this is going to
allow you to have that on the
rolling basis so you don't have
to remember I need to update
this.
This will do that for you.
One more thing to mention here
is this P-Dat drop down.
You can always see what that means by clicking the what's this option.
Really what this means
This is the type of publication
date we're using, so pdat is the
default and that's what we
recommend everyone use just
because that's going to use
both the print and electronic dates.
There are certain situations
where it might make more sense
to use print publication date or
electronic publication date, but
we find that those tend to be
fewer and farther between so we
really do recommend just using pdat.
So now if I said this is what I
wanted, let's say I said this is
my subscription, I can click
update.
Then it's going to give me a
note to say you've updated your
holdings, you can see this in
PubMed in 48 hours.
>> If I had said I want to
continue editing or if I
decided, well, I don't really
want to browse through all these.
There's a lot of links here.
What I could have done is gone
through the search option and
type in New England journal of
medicine and then search that way.
And then this will give you the
exact same display as before.
So if I go back to the Submission Utility main page.
I can show you quickly how to
update your print holdings or add them in.
So in this account we don't
actually have print holdings set
up, that you can add in your DOCLINE
print holdings using SERHOLD.
And the instructions to do that are here.
To do that first you're going to
need to add in that DOCLINE LIBID
on that library info page.
Also you can add in your print
holdings as just a text file
using this link here.
We do have specific formatting
for that but that is also found
on our web page.
So if I go back to the main page, you might be thinking,
well, you talked about LinkOut Local and said they could use
this too but didn't really seem
helpful for them.
With the LinkOut local account
you're really not going to use
the submission utility very much.
You're just going to use the
contact info tab to keep the contact
information up to date as
well as use the Icon option.
Let's take a look at the outside
tool area.
So this is a fairly mundane
looking page with not a lot of
information here.
So you've got this tool
settings.
We have contact info just like
on the last area and a way to
view the usage stats.
You can edit your library name,
the base URL you have.
With your base URL, please make
sure that you're using this
tail, what we call a tail
because that is what's going to
help make it work saying you're
using this in the PubMed database
and using the PMID as the ID.
Without that it's typically not going to work.
So we try to make sure that everybody has that
there so there are no unexpected surprises
when you change your base URL and suddenly nothing works.
So we also have here an example
of using a URL for your icon link.
And that's pretty much it for Outside Tool.
And something I do want to note
with this is that is really just
a pretty version of what we can see on the back end.
We get a a lot of libraries
saying my link resolver is not
resolving right, it's saying
it's a book, not a journal or
not finding it right or it's not showing my print holdings.
We unfortunately don't have a way to edit that.
We see your base URL just like
you see here, and that's all
that we have access to.
We aren't able to control how it
links or does anything.
I do want to make a note of it
because as much as we would love
to help you troubleshoot all of
that, typically there's very
little we can actually do with
that.
All right. So let's head back to my PowerPoint
for a moment and I'm going
to cover a couple common
problems that we see.
The first is everyone's favorite, duplicate icons.
So this is an example from a
ticket that we received a couple
months ago from the library
saying please help me, I have
these two Icons.
I don't know where they came from.
One's going to Ovid, one's going to EBSCO's full text finder
Only one should be there.
How do I get rid of them?
The first thing we are going to do
when you say I've got these duplicate icons, what do I do?
It's pretty simple.
We're going to look at what type of service you have.
Do you have a LinkOut service? Do you have LinkOut Local?
Are you using Outside Tool?
Are you using Outside Tool and LinkOut?
Because if you do use both Outside Tool
and LinkOut you will see
duplicate Icons on a regular
basis because outside tool is
putting your Icon on everything,
and you're also getting your icon
on everything that's within your holdings.
So then the next step is to see,
well, how are your holdings set
up, especially with LinkOut libraries.
Typically the biggest culprit
that we see is there's both a
vendor file and manually added holdings.
If there's any overlap there,
you're going to get two Icons in
the citations in PubMed.
Occasionally you're going to see
multiple vendor files.
If you have something from
say, EBSCO and Ovid, that is also going to
create two Icons.
And we're also going to look at
that Icon in PubMed or both of
those Icons in PubMed and look
to see what URL they are directing to.
The next step is to figure out
which one of those is right.
Which ones should be there,
which ones shouldn't be there.
Because then if you're going to
determine the corrections based on that.
So if, for instance, you have
one vendor file and manually
added holdings, but the one from
the vendor files is the right
one, then you're going to need
to delete those manually added holdings.
If it's the reverse, then you're
going to have to ask the vendor to stop sending a file.
So another question that we get on a regular
basis is about proxy access, and so
unfortunately we tend to tell
people it's really up to you.
That's because it's up to you and the needs of your library.
We don't have anything to do
with the proxy access or any
authentication systems.
We're simply creating the
special URL and placing the Icon
on citations in PubMed.
We've seen a couple methods that
seem to have worked well.
The first is using it with that
special URL including the
beginning of the URL they are
asking users to use with that
authentication system or proxy
and having it redirect to the
special URL after they've logged in.
Another option is to use it as
part of the link resolver.
We've seen multiple people integrate
the link resolver itself
or at the base URL with both the
proxy portion and the link
resolver portion as well.
So unfortunately we can't help
you get it set up pause we don't
have anything to do with that,
but we may need access to it if
you're asking us to help you
test it at the beginning of say
an Outside Tool setup or
LinkOut Local set up.
So another topic that we get
asked questions about a lot are broken links.
So there's two types of broken
links that we tend to see.
The first is the publisher Icon,
so in that example I showed in
the very beginning of this is
that JAMA Icon was broken.
The information for that has
been supplied by the publisher
so they are going to need to
send the correct information to
us so that we can fix the link.
So when this happens what we do
is tend to ask you to please let
the publisher knows about this
broken link but at the same time
we're going to ask them to fix
it because if multiple people
are asking about the same link,
there's probably higher chances
they are going to be able
to fix it a little bit faster.
The second option is for library icons.
That will depend on how that
Icon has been created.
If you've got a LinkOut Icon, if
you've got a vendor supplied file and
that's breaking, then is it all of the
Icons or just the one.
And then you're probably going
to end up talking to your vendor about that.
If it's a manually added link, so you've
checked something in the Submission Utility
and it's breaking, please let
us know because that means
something's gone wrong and we
would like to get that fixed as
soon as possible.
With outside tool and LinkOut
local, if that link resolver
isn't resolving correctly, we're
going to end up sending you back
to your vendor.
Like I showed with Outside Tool, we can see
the link but can't see how it's
working behind the scenes so
therefore we can't correct it.
And so my last topic for today
is just talking about how to get help.
So we really like seeing tickets
come in because for us that tends
to be a lot easier.
We like to be able to get those
URLs, get those screen shots.
It was just significantly easier
to be able to stop and look at
that and then research at the same time.
So please submit tickets to us through this URL.
You can also use that NLM
customer support link at the
bottom of all of the NLMpages
or you can e-mail us.
We've got our e-mail address here.
I will let you know that those
are actually going to go to the same place.
We have this e-mail directing
into our ticketing system.
Then the two things we really
really would appreciate it if
you could include is your
LinkOut user name as well as
that link that you use to access PubMed.
So if you're using a special
URL, please send that with it
because that's something that
we're going to use to help us
troubleshoot and figure out so
why do we think that this isn't
working just because sometimes
people will say oh, I've got a
LinkOut account but then they
show us the link they use, they
are using outside tool.
This helps us just to determine
what is really going on.
At this point I'm going to pause
for just a moment so I can look at the chat and look at questions.
>> Hi guys.
Back again.
Tons of questions.
Awesome.
Keep them coming.
If we do not get to your
question today, please, please
write into us and let us know
the details of your question and
we'll get on it right away.
And also I've been hearing that
there was a popping noise in the background.
I think that that is probably my
headset and I apologize for that.
I didn't realize it was going to
make that noise so I am so sorry about that.
Let's see if I can get started
on some of these questions.
There's one can LinkOut send me
a file of what they think are my holdings?
If you have a LinkOut via Submission Utility
account, there is an option to export
your holdings on the main page
of the submission utility.
That's going to allow you to get
that list.
And then I was also asked to remind
you, if you do need your user
name or your password, please
just write into us and let us
know and we can send that to you.
Unfortunately, we're not going
to be able to look that up right now.
Let's see.
Doesn't a special URL make an icon appear on every citation?
That depends on what type of special URL you have.
Let me go back to the slide for a second
because I think it will be helpful.
For special URLs you're
going to see when you use this
URL, that's what's going to
trigger your Icon and say this
is how you should be seeing your icons.
Which one you are going to use
is going to be based on which service you have.
So if you have LinkOut via Submission Utility,
you're going to use this link right here
this holding= option.
If you have LinkOut Local you are going to use the same one.
If you have Outside Tool, that's what is going to put the icon on everything.
That's where you are going to see
your icon on every citation in PubMed.
It will only be with that service specifically.
And somebody said would you
ever link the same libraries at
LinkOut and outside tool?
We have seen people do that.
It is completely allowed.
You can have all three services if you really want.
We don't really recommend it.
If you have the ability to do
outside tool, that's what we're
going to recommend that you do
for just as a whole, simply
because that's going to be on everything.
And then let me scroll down for a moment.
And then let's see.
Lots of people asking about the slides.
Those slides and the recording
of the presentation will be sent
out as soon as possible.
Somebody asked is it possible to
suggest LinkOut links to a
PubMed record that might not be
shown in the Submission Utility.
If there's a journal or
something you see in PubMed that
isn't listed in the submission utility.
We say please contact that
publisher and let them know hey
we'd love to be able to link out to your journal.
But currently I don't see that option.
because we're always looking for more things
to link out to in PubMed so please let
them know that you're interested
in that and hopefully we'll be
able to get more involved.
All right. Let's see.
Can LinkOut work with pay per
view or document delivery
providers that we use in our library?
So LinkOut via Submission Utility
does not work with the ILL.
We do have a document delivery
service that you can add in
that's separate and not in the
scope of this presentation so I
didn't mention it.
There is information on the NCBI Help that talks
more about document delivery and if you
have LinkOut by Submission Utility.
That might be something to consider.
Here's a great question.
Someone said we looked at our account and
we've got two vendors sending
holdings that are causing the
duplicate Icons.
Like I said, that's a very common thing.
Saying we're going to ask one of the vendors to stop sending files.
But how will PubMed know to remove
the holdings from that vendor altogether?
So when you ask your vendor to
stop sending a file, ask them to
delete everything they have on
the ftp site for your library.
Once we stop receiving that file
and once we no longer have any
file for your library from that
vendor on our ftp site then we'll
automatically stop creating
holdings for that so you won't
see your icon on your citation anymore.
Somebody did say a special URL
does not work on mobile phones.
Unfortunately, it does not yet.
Mobile is still under
development and as much as I
absolutely would love it there,
there is a work around, they
need to click that full website view
at the very bottom on mobile and then
activate your icons in MYNCBI.
Not ideal at all, but we're working on it.
Let's see.
Frequently it seems that my holdings for a
particular journal don't match
the options when choosing
holding options for the title.
Typically the LinkOut options are a few
few years older than my holdings.
So that's because we're creating
these, the list of journals and
publishers in the submission
utility based on the information
that we get from those providers.
We're using information that
they sent us to create those
links back out to their holdings
or back out to their
subscription services.
So that's why we're -- we need
to have the information from
them in order to create the
LinkOut there.
If we want to share your filters
with others in the institution,
is it with anyone or could we
select who to share it with.
That's a great question.
When you're sharing your filter in My NCBI
Actually I've got the perfect slide up.
You're going to use this shared
settings URL where you're going
to add in that MYNCBI share
ending to the URL and them you
can send that URL to anyone you want.
So if you only wanted to send it
to just say your faculty, then
you could send that out to an
e-mail with them or an internal
server somewhere.
If you didn't want to share that
with everyone, you wouldn't need to.
It's simply where you put that URL.
Are outside tool links available in
summary or only abstract view.
All LinkOut and outside tool icons,
any LinkOut for Libraries icons will only be
available in the abstract view of the citation.
So some one is asking, could I share a link to
affiliate library using a My NCBI library account
And will my LinkOut Icons still show up?
So what I think it sounds like
you're asking with that question
is can I show multiple libraries
with the same shared settings URL.
So if I go back to -- let me
exit out of my power point for a moment.
Let me go back to my MyNCBI preferences.
I'm going to go back in the filters area.
Let's say I'm taking a class at
Johns Hopkins and I'm going to
need access to their library
information but also part of --
trying to think of who else has
-- let's just look for university.
Can't think of one off the top of my head.
Let's say I'm also a part of
this Denmark library
because that's what came up
first, so I can also add in a
link to that one as well.
So that would show me multiple
Icons for that.
I hope that that was what you
were asking with that.
there's a question that asks is it a change from how it used to be that Outside Tool
was the only way to make the icons appear on every citation.
far as I'm aware, outside tool
is the only service that can do
that and it's always been that way.
However, I've only been on the
scene for about three years so
it could have way back when did
that but that could have been
true for all time, that outside
tool was the only way to see
icons on every single citation in PubMed.
And also if I'm missing any of
your questions, please keep
sending them in, and, if I don't
get to them, send them in to the help desk URL.
Are the logins the same for My NCBI and for the library Submission Utility?
Or are they separate?
That is a great question because
they are separate.
We get that a lot.
We have a lot of people who say
I tried my MYNCBI user names and
I couldn't get into the Submission Utility
or vice versa.
So those are two separate accounts.
MYNCBI account is set up through
My NCBI, through that service.
But with the LinkOut or with the
submission utility in general,
that's something that we're to
provide you with the user name
you're going to use to log into
it as well as the password.
If you're going to set up an
institutional MYNCBI account,
you can specify your LinkOut
user name as your user name for
the shared account and that's
something we've seen before and
has been helpful.
That way it's only one thing to remember.
But they are a separate account.
so someone said our users like
the publisher links.
We have those and Outside Tool showing.
Unfortunately, they don't have
time to update both the link resolver holdings and the PubMed holdings.
So it sounds like you're asking
about can I automate sending
this file to PubMed.
If that is for a LinkOut utility
account with vendor supplied
files, you can have that
automatically be supplied if you
have a certain vendor.
Those vendors -- off the top of
my head, EBSCO, Ovid, TDNet, Serials Solutions and ProQuest.
And if you have one of those
vendors, they can send that on a
regular basis.
If you're trying to send us a
file in an XML file
of those, that's something that
I believe that it can be
automated but I do not know
exactly how it looks or how you
do that because that's something
that is done outside of NLM.
Let's see.
Here's an interesting question.
Are there plans to get statistics if I give my users a custom URL that goes to
my library and another?
So with that you're only going
to be able to get statistics for
one library at a time so you
should be able to see statistics
for both libraries in the
separate LinkOut or submission
utility accounts.
So you'll need to go into the
two separate accounts to that.
For an institutional MYNCBI
account do I do that through you or MYNCBI?
You'll do that through NCBI and you'll set that up there.
Here's a great question that
we're going to end with.
How and where will these power
point slide be available for
review in the future.
I will send this out to
everybody who participated in
this webinar today and we'll
also put that on the LinkOut for
libraries training page and
we'll update the technical
bulletin if that was where you
saw this, that will be up there as well.
We'll link the recording there.
Because we only have three
minutes left, I wanted to jump
back in my power point for one
more quick note.
Actually I will stop sharing my
monitor.
And I just want to let everyone
know how the -- what the next
steps are for this.
So when you leave this
presentation, you'll be prompted
to see or you'll see two
evaluations, one for webinar and
one for us.
So we don't really care about
the webinar survey but we love
to get feedback on this presentation.
It's the first time in a really
long time we've done a LinkOut
for libraries webinar.
I'd love to get feedback from
you and I hope you guys all
enjoyed taxi at the very end of
the survey you'll get
instructions on how to get your
CEcredit for MLa and that will
look like this.
There will be an enrollment code
in step three and you'll be able
to use that to redeem your
CEcredit.
With that I think we're going to wrap up.
So thank you, everybody, for all
of your questions.
If I did not get to your
questions, please write into the help desk.
We're more than happy to help you.
Thank you everybody.