Contacting Other Libraries

There are two ways to send a message to another library from within DOCLINE; the “Contact Library” feature in DOCLINE Requests, and the ILL Contact links in each library's Institution record.

 

 

STEP

Action

To contact a library about a specific request:

1

Select Requests from the DOCLINE main menu.

2

Select Status/Cancel

3

Retrieve your request(s) by entering the request number(s), patron name or email address in the Request # or Patron box

OR

under Define Search Limits select search criteria, (e.g., “DOCLINE” or “Loansome Doc”, “Borrow” or “Lend”), choose request status (e.g., “Pending”, “Filled”) and set the date range you wish to search within.  Requests are available for 150 days from date of Final Action (filled or rejected).

Click SEARCH.

View

Request data is displayed in the following columns: Request #, Request Info, Action Date, Action and Institution.  Requests can be sorted Oldest to Newest, Newest to oldest, by Action, Patron Name, Institution, Service Level or Citation. To change sorting, select Sorted By at the top of the page, and make selections under View Options.

Click REFRESH.

4

Select the corresponding Contact Library link for the desired request.

5

In the resulting Contact Library form, fill in your contact information and the message text.  The form is automatically addressed to all ILL Contacts listed in the recipient libraries’ Institution record and the selected request number is inserted into the subject line.  

6

Click Send.

Note: This message is not retained within the DOCLINE System, nor will you receive a copy of it, unless you select "Send copy to my email address".

 
To email an individual at another library:

1

Select Institutions from the DOCLINE main menu.

2

Enter the LIBID, Institution Name, or Contact Name in the designated boxes or click on the More Search Options button to build your search.

3

Click SEARCH.

4

Click on the Institution name link for the desired library. The library's information will display in "Interlibrary Loan" view; this view includes ILL contact information. To view all staff listed in DOCLINE for the library, in the View Options area, select “Contact/People” and click REFRESH.

5

Click on the email address shown for the desired contact.  Depending on your local email system, this will insert the email address into a new blank email.  

6

Compose your email and send.

 

  

 

 

Additional resources: