Ways to get assistance

This online manual contains the complete help documentation for DOCLINE. To scroll through a table of contents for Help, click the Contents button. When you want to search for words or phrases, click the Index button. The online manual also includes a keyword search feature and a glossary of terms.


Other ways to get assistance include:


DOCLINE Coordinators - The National DOCLINE Coordination Office provides DOCLINE training and user assistance in the eight geographic regions of the National Network of Libraries of Medicine (NN/LM). The DOCLINE Coordinator at the National Research Council/National Science Library (NRC/NSL)) provides services for Canadian libraries.


You can send a question or comment to your DOCLINE Coordinator by using the contact form, which can be reached via the Contact DOCLINE button at the top of the DOCLINE screen.


Frequently Asked Questions (FAQs) - Here are the answers to the most commonly asked questions about DOCLINE.


DOCLINE Customer Service


For assistance with DOCLINE, please contact NLM Customer Service


From within DOCLINE, select "Contact Us" at the top of the page. After the Contact DOCLINE page displays select the link appropriate to your needs. The Contact DOCLINE form is also available outside of DOCLINE.

Monday - Friday: 9:00 A.M. - 5:00 P.M., ET


NLM Customer Service Policy


DOCLINE-L - DOCLINE-L is an email discussion list that provides NLM the ability to broadcast messages about DOCLINE. It also provides a forum for DOCLINE users to communicate with each other and NLM about DOCLINE.