Receiving Requests Overview

Libraries are notified in the Activity and Status area of the DOCLINE Home page when DOCLINE or Loansome Doc requests are awaiting receipt. "Awaiting receipt" indicates that a Lend request has routed to your library; as determined by the borrower's routing instructions, your holdings, your supported delivery methods, your EFTS membership, and your supported services (supplying Color Copy, Rush, and Urgent Patient Care requests).

 

Requests are "receipted" by clicking on the link in the Activity and Status area or by navigating to the Receipt page through the DOCLINE menu - Requests, then Receipt. Receipting a request indicates to the system and the borrower that you have viewed and acknowledged the interlibrary loan request.

 

Service Levels

 

Normal: Standard ILL service. Request will reroute if not receipted in 1 business day. Receipted request will reroute if not acted upon in 3 business days.

 

Rush: Same day delivery. Request will reroute if not receipted the same business day. Receipted request will reroute if not acted upon in 1 business day.

 

Urgent Patient Care: Process and ship immediately. Lenders should check for Urgent requests at least every 2 hours. Request will reroute if not receipted the same business day. Receipted request will reroute if not acted upon in 1 business day.

 

Libraries can view a request without receipting it by navigating to Status/Cancel. Search by DOCLINE / Lend / All. The requests that have not been receipted will be listed under the Action column as "New," "Rerouted TTA", or "Rerouted Online".

 

NLM encourages the timely receipt of requests. Doing so provides a more accurate picture of active requests, which benefits all users of the system as both borrowers and lenders receive accurate request status. Timely receipting also prevents unnecessary rerouting of requests via Time-Triggered Actions.

 

 

Additional Resources: