Individually rejecting requests

Single Lend allows lenders to select requests from a list of pending requests, to process a set of requests with differing actions, delivery methods, or Type and Service Type values.

 

To individually reject requests, do the following:

 

STEP

Action

1

Select the Requests from the DOCLINE main menu.

2

Select Lend.

3

On the Single tab of the Lend update window, select "Rejected" in the Action column.

 

Note: As each request number is updated with an Action, the values in the Method/Reason, Type and Service Type columns will reflect information specific to that request.  To view the request receipt, click the request number in the Request # column.

4

Select the appropriate rejection reason under the Method/Reason column for each request.

 

Note: Requests should be rejected with the code most nearly describing the reason the Lender is unable to fill.  

5

Click UPDATE to process these requests.

6

The DOCLINE Requests Updated window appears with the processed Request number(s) with their corresponding action and rejection reason displayed.

7

To process additional requests, click Return.

 

 

Additional Resources: