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Time-Triggered Actions

 

Several time-triggered actions occur automatically in DOCLINE, based on the request service level (Normal, Rush, Urgent Patient Care) and length of time an ILL request is in the system and the action that has been taken on it.

 

For Normal Requests:

  • An ILL request must be receipted by the lending library to which it routed within one (1) business day.
  • If a request is not receipted by 12:05 AM on the day following its routing to the lender, DOCLINE removes the request and routes it to another potential lender.
  • On the second working day after an ILL request is receipted, DOCLINE displays a warning message that there is one more day to update a request.
  • If an ILL request is received but not acted upon (updated as filled or rejected) within three (3) working days, DOCLINE automatically re-routes the request to another potential lender.
  • Note: Weekends are not counted in the calculation of days.  Only Monday - Friday (Eastern Time) count as business days, excluding the holidays listed below.

 

For Rush and Urgent Patient Care Requests:

 

  • A Rush (same day delivery) or Urgent Patient Care (process and ship immediately) request must be receipted by the lending library on the same day the request routes to the potential lender.
  • If a request is not receipted on the same day it routes to the lender, DOCLINE removes the request and routes it to another potential lender at 12:05 AM the following morning.
  • On the day after a Rush or Urgent Patient Care request is receipted, DOCLINE displays a warning message that there is one more day to update a request.
  • If a request is received but not acted upon (updated as filled or rejected) within one (1) business day, DOCLINE automatically re-routes the request to another potential lender at 12:05 AM the following morning.

Note: Weekends are not counted in the calculation of days.  Only Monday - Friday (Eastern Time) count as business days, excluding the holidays listed below.

 

Schedule
  
Time-Triggered Actions run between 12:05 AM - 12:15 AM (Eastern Time) Monday through Friday, except the holidays noted below. Users should avoid receipting and updating requests while the system is running Time-Triggered Actions.
  
Time-Triggered Actions do not run on the following U.S. national holidays*:

    • New Year's Day - January 1
    • Memorial Day - Last Monday in May
    • Independence Day - July 4
    • Labor Day - First Monday in September
    • Thanksgiving Day - Fourth Thursday in November
    • Christmas Day - December 25

The following U.S. federal holidays count as business days for Time-Triggered Actions because many libraries are open:

    • Martin Luther King, Jr.'s, Birthday - Third Monday in January
    • Presidents' Day - Third Monday in February
    • Columbus Day - Second Monday in October
    • Veterans' Day - November 11

*Note: When one of these holidays falls on a non-work day (Saturday or Sunday), the holiday is usually observed on Monday-if the holiday falls on Sunday, or Friday-if the holiday falls on Saturday.

 

 Updated for DOCLINE 6.1, February 13, 2019