Document/Delivery ILL -- Requests not received
Question: What should I do if I have not yet received an interlibrary loan request sent to NLM?
The borrowing library must notify the National Library of Medicine (NLM) within seven (7) days following submission if a photocopy request has not been filled. To report a problem with ILL requests filled by NLM, please use our ILL Customer Service form
If you have any questions, please contact the Collection Access Section of NLM by e-mail at email@example.com; or by telephone at (301) 496-5511.
For more information on interlibrary loans, please see the NLM Interlibrary Loan Fact Sheet.
- Related Questions:
- How can I contact NLM's customer service staff?
- What should I do if my document is missing pages?
- Why did NLM reject my ILL request?