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Document/Delivery ILL -- Requests not received

Question: What should I do if I have not yet received an interlibrary loan request sent to NLM?


The borrowing library must notify the National Library of Medicine (NLM) within seven (7) days following submission if a photocopy request has not been filled. To report a problem with ILL requests filled by NLM, please use our ILL Contact Form or e-mail us at

For more information on interlibrary loans, please see the NLM Interlibrary Loan Fact Sheet

Related Questions:
How can I contact NLM's customer service staff?
What should I do if my document is missing pages?
Why did NLM reject my ILL request?


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