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New Customer Service E-Mail Address

New Customer Service E-Mail Address. NLM Technical Bulletin. 1998 Mar–Apr;(301):e1.

January 1988 [posted]

The National Library of Medicine has a new customer service e-mail address, custserv@nlm.nih.gov. Users may send questions to this address about any NLM product or service, including those about reference assistance, database searching, and Loansome Doc. This new, central e-mail address is intended to simplify things for you by providing one easy-to-remember e-mail address for NLM users. Many messages sent to this address will be answered by the first staff member who reads the message. If the answer requires other expertise, the message will be forwarded promptly to a specific office at NLM that is equipped to provide the answer. NLM anticipates faster and improved replies by using one central e-mail address rather than the many specific e-mail addresses that were publicized in the past.