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Public Services Division

Standards and Measurement


American National Standards Institute (ANSI), develops and publishes standards and guidelines that affect U.S. businesses. ANSI also serves as an accrediting body.

International Organization for Standardization (ISO) develops and publishes standards for the exchange of goods and services between countries.

National Information Standards Organization (NISO) is a non-profit association that develops standards specifically for libraries, information services, software developers, and publishers. Accredited by ANSI.

Selected Resources

ANSI/NISO Z39.7-2013 Information Services and Use: Metrics & Statistics for Libraries and Information Providers Data Dictionary . Baltimore (MD): National Information Standards Organization; 2013. 67 p. The standard determines categories for basic library statistical data reported at the national level, and defines terms. Available to view or download at no charge.

ARL Statistics & Assessment, Association of Research Libraries. This page provides links to assessment tools for measuring service quality, resources usage, and outcomes assessment.

COUNTER (Counting Online Usage of Networked Electronic Resources) is a not-for-profit company, based in the United Kingdom. It establishes international Codes of Practice for vendors so that they can supply online use statistics. online use statistics.

ISO 2789:2013. Information and documentation -- International library statistics , ISO. Standard that covers collection and reporting library statistics. Available for purchase. 71 pages. 71 pages.

SUSHI: Standardized Usage Statistics Harvesting Initiative, NISO. This standard, ANSI/NISO Z39.93-2013, defines a protocol for automating the collection of electronic resource use statistics.

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