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DOCLINE -- Identify Rush and Urgent Requests

Question: How do I identify the rush and urgent requests I have to fill?


Rush and Urgent Patient Care requests are referred to as Special Handling requests in DOCLINE, reflecting their need for a work flow separate from normal ILL requests.  Notiifcations of Special Handling requests are displayed on the Home page, request receipts and in Status/Cancel.

Home Page Messages: Special Handling requests have separate messages in the Status and Activity area for awaiting receipt, and removed for non-action. The other Home page messages include an indication of how many of the requests are Special Handling.

Receipt: On the DOCLINE receipt, the service level of "Rush" or "Urgent Patient Care" is indicated in the header area - just above the citation data.

Status/Cancel: Lenders can see which pending requests are Special Handling by noting the "Service Level" displayed in bold red type in the Request Info column. Click on the request number to view the request.  Requests can also be sorted by "Service Level" which sorts Special Handling requests to the top of the results list.

Note: Rush and Urgent Patient Care requests must be receipted the same day, and updated within one (1) business day after receipt to avoid rerouting by Time-Triggered Actions. Libraries that offer Rush or Urgent Patient Care service should consider using the Lend Alert feature that sends an email notification each time a new request routes to a library.


Related Questions:
How does routing work?
How does Time-Triggered Actions work?
What are Special Handling requests?
How can I get an email alert when a request routes to my library??

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