DOCLINE - - Special Handling Requests
Question: What are Special Handling Requests?
"Special Handling" requests consist of items with a "Service Level" of Rush or Urgent Patient Care, and also Color Copy requests.
Since these items generally require a separate work process to handle the expedited requests and color reproduction, "Special Handling" requests are indicated in the Status and Activity messages on the DOCLINE Home page.
Rush: Same day delivery. Request will reroute if not receipted the same business day. Receipted request will reroute if not acted upon in 1 business day.
Urgent Patient Care: Process and ship immediately. Lenders should check for Urgent requests at least every 2 hours. Request will reroute if not receipted the same business day. Receipted request will reroute if not acted upon in 1 business day.
Libraries offering Rush or Urgent Patient Care service should consider using the Lend Alert feature that sends an email notification each time a new request routes to a library.
- Related Questions:
- How does routing work?
- How does Time-Triggered Actions work?
- How do I identify the Rush or Urgent requests I have to fill?
- How can I get an email alert when a request routes to my library??