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FAQ
Document Delivery/ILL - - Billing Error


Question: Can I get an explanation for the items listed on the invoice if I notice a billing error?


Answer:

Please contact the National Library of Medicine's customer service at custserv@nlm.nih.gov for an explanation of your invoice.


Related Questions:
Can I pay my invoice with a credit card?
How does NLM bill for interlibrary loan services?
What is NLM's billing cycle?

Return to the list of ILL FAQs | Return to the list of NLM FAQs
http://www.nlm.nih.gov/services/ill_bill_error.html