I talked about a medication once the nurses all sort of started interacting with her in a really patient-centered way, understanding her fear, and really rather than—the medicine I was going to give her was twice a day for a long period of time, forever really, because diabetes is forever, but she would agree to take one pill. I said, “Would you agree to take one pill from now until the next time I see you in two weeks? Just one pill, that’s all you have to do. That’s success if you could just set that goal.” And she did that, so two weeks later I saw her, and we had a success, and we went to two pills in two weeks. Then we went to, eventually over a month’s period of time we got her twice a day—
[Lindberg:]
Was it Metformin?
[Painter:]
It was Metformin, exactly. And her hemoglobin A1C went from eleven percent down to therapeutic for the first time ever.
[Lindberg:]
Boy, that’s terrific.
[Painter:]
Yeah, it was terrific, and it’s an eye-opener and it’s a very patient-centered, customized kind of interaction with the patient.