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DOCLINE Help - Request Statistical Reports


ILL statistics and reports

DOCLINE provides reports on both Borrow and Lend activities as well as Lender Performance.

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Monthly Activity Summary

The Monthly Activity Summary allows users to view summary statistics and performance data for the previous calendar month's completed Borrow and Lend requests.  Only requests completed (filled or retired) within the month are included in the summary.

The Activity Summary data is refreshed every month. The prior two month’s summary data remains available.  Earlier data is not retained. Libraries using Activity Summary data for monthly statistics reporting should copy and paste the data into a local spreadsheet for future reference.

LEND Request Statistics

Routed to Lender The number of requests that routed to your library to be filled.
     Cancelled Before Receipt
The number of requests that routed to your library that were cancelled by the Borrower before Lend receipt.
     Expired Before Receipt
The number of requests that routed to your library that expired due to a Borrower “Need by Date’ before Lend receipt.
     Removed for Non-Receipt The number of requests re-routed away by Time-Triggered Actions because your library did not receipt them within allotted time.
Received by Lender
The number of requests that were receipted by your library.
     Filled Of Received Requests, the number your library updated as Filled.
     Not Filled Of Received Requests, the number your library did not Fill.
          Rejected Of Not Filled Received Requests, the number your library updated with Reject Reasons
          Removed for Non-Action The number of Received requests re-routed away by Time-Triggered Actions because your library did not update the requests as ‘Filled’ or ‘Rejected’ within allotted time.
*Exceptions Requests with incomplete or invalid data that cannot be accurately categorized.  Will seldom display.

LEND Performance Statistics

Library Fill Rate The percent of Received Requests that the Lender updated as Filled.
Days to Process (Filled) “Turnaround time”, the average time it took for your library to update lend requests as filled.  The number is shown in one-hundredths of a day based upon calendar days.  0.00 indicates Lender's average turnaround time for the reporting period is less than 15 minutes.
Days to Process (Not Filled) “Turnaround time”, the average time it took for your library to update lend requests as not filled or to be rerouted away for non-activity by the lender.  The number is shown in one-hundredths of a day based upon calendar days.

‡ Lender Performance Statistics (Fill Rate, Days to Process: Filled) display to other libraries in the Lend Information portion of your Library Profile.

 

BORROW Request Statistics

Requested The number of requests placed by your library to be filled by other libraries
     Filled The number of your library's Requests that were updated as filled by Lenders
     Not Filled The number of requests placed by your library that retired unfilled.

BORROW Performance Statistics

Days to Process (Filled) “Turnaround time”, the average time it took for lenders to update your requests as filled in DOCLINE.  The number is shown in one-hundredths of a day based upon calendar days.
Days to Process (Not Filled) “Turnaround time”, the average time it took for your requests to retired unfilled.  The number is shown in one-hundredths of a day based upon calendar days.

 

 


Annual Reports

Journal Request Reports

Lend: Titles Filled and Borrow: Titles Requested

The annual Journal Request Reports, “Lend: Titles Filled" and “Borrow: Titles Requested” provide a list of journal titles ranked by the number of times each journal has been requested during the report period.

  • Only requests completed (filled or retired) within the time period are included in the report
  • This report counts only requests for material from journals that are in NLM’s catalog and that have an NLM Unique Identifier
  • Cancelled requests are not included.

Report Frequency:

Cumulative reports are posted annually for two time periods.

  • January 1 through December 31 of the same year (“Calendar Year”)
  • July 1 through June 30 of the following year (“Academic Year”)

Report Availability:

Users have access to the two (2) most recent annual reports. When a new report is generated it will replace the oldest of the listed reports. Users wanting to retain data should save reports locally as they will no longer be available via DOCLINE.

Report Contents:

Journal Bibliographic Information

  • Journal Title
  • NLM Unique ID
  • ISSNs
  • Publication Dates

Statistics Reported

Totals:

  • Number of requests
  • Number of filled requests
  • Number of titles requested

Subtotals by Title:

  • Times Requested
  • Number Filled
  • Article Year (Filled/Requested): broken down by article year and final request status

Last Reviewed: October 7, 2020