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Time-Triggered Actions


Several time-triggered actions occur automatically in DOCLINE, based on the request service level (Normal, Rush, Urgent Patient Care) and length of time an ILL request is in the system and the action that has been taken on it.


For Normal Requests:


For Rush and Urgent Patient Care Requests:


Note: Weekends are not counted in the calculation of days.  Only Monday - Friday (Eastern Time) count as business days, excluding the holidays listed below.


Time-Triggered Actions run between 12:05 AM - 12:15 AM (Eastern Time) Monday through Friday, except the holidays noted below. Users should avoid receipting and updating requests while the system is running Time-Triggered Actions.
Time-Triggered Actions do not run on the following U.S. national holidays*:

    • New Year's Day - January 1
    • Memorial Day - Last Monday in May
    • Juneteenth National Independence Day - June 19
    • Independence Day - July 4
    • Labor Day - First Monday in September
    • Thanksgiving Day - Fourth Thursday in November
    • Christmas Day - December 25

The following U.S. federal holidays count as business days for Time-Triggered Actions because many libraries are open:

    • Martin Luther King, Jr.'s, Birthday - Third Monday in January
    • Presidents' Day - Third Monday in February
    • Columbus Day - Second Monday in October
    • Veterans' Day - November 11

*Note: If one of these holidays falls on a Sunday it is usually observed on Monday. If the holiday falls on Saturday, it is usually observed on Friday.

Last Reviewed: November 4, 2021