Service Level:

Definitions are derived from the ISO ILL Protocol Level-of-Service language. The values indicate the duration of time within which action is required.

Normal - Standard ILL service. Request will reroute if not receipted in 1 business day. Request will reroute if not acted upon in 3 business days.

Rush - Same day delivery. Request will reroute if not receipted the same business day. Request will reroute if not acted upon in 1 business day.

Urgent Patient Care - Process and ship immediately. Lenders should check for Urgent requests at least every 2 hours. Request will reroute if not receipted the same business day. Request will reroute if not acted upon in 1 business day.

Libraries offering Rush or Urgent Patient Care service should strongly consider using the Lend Alert feature that sends an email notification each time a new request routes to a library.

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Related Questions:

How does routing work?

How does Time-Triggered Actions work?

 

Last Reviewed: December 22, 2014